Have you lost access to your NES account? We've got your back! Contact an account specialist by selecting the issue below that is blocking access to your account. Additionally, if you are having trouble signing into your NES account on one of our sites, please try clearing your cookies and cache, utilizing an incognito or private browsing window, or using a different browser altogether.

Whenever you access, change personal info in, or add new contact info to your Microsoft account, we generate a security code and send it to either an email address or a mobile phone number in your account security info. You're then prompted to enter that code to confirm the change. Generally, it only takes a few moments to receive the code.

The NES STORE s required by law in most areas to collect sales tax on orders. The actual rate applied within any particular area may vary by city and county. The rate applied to your order will vary. Sales tax rates are determined by your country and may vary from city to city. The tax rate will be calculated during checkout automatically while entering your information.

There are many possible reasons for a credit card not being accepted: The information entered at checkout does not match the billing information associated with the credit card. There is a communication issue between online systems. To rule this out, please follow our BROWSER TROUBLESHOOTING. The purchasing region does not match the region associated with the card being used. You have a TEMPORARY LOCK on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit. The card is expired.